FAQ's

Bitte lies dir die FAQ’s erst durch, bevor du uns eine Nachricht schickst. 

What are the delivery costs?

We ship all parcels as A-mail.

For small shipments we charge 4.00 CHF.
For shipments of 200g-2kg we charge 9.00 CHF.
For shipments of 2kg-10kg we charge 13.00 CHF.
For shipments of 10kg-30kg we charge 25.00 CHF.

Shipments with a value of more than 80CHF are delivered free of charge.

What are the methods of payment accepted?

Major credit cards, Twint and Paypal payments are accepted.

How long does the delivery take?

We deliver by A-Post. These will be delivered within one business day. A tracking number is included in the delivery confirmation, with which the package can be tracked.

How long does it take to manufacture?

Since all cookie cutters are only printed individually when ordering, the production time takes between 2-3 days.

Why are no returns accepted?

Since the cookie cutters are only manufactured at the customer’s request, we are unable to offer returns.

Are the cookie cutters safe?

Our cookie cutters are all made with food-safe material. It is a biodegradable plastic from renewable, natural resources. Thus, our cookie cutters are harmless.

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